Reference

How We Set the Rules for Your Account

Using ber1111 means you agree to the terms that govern your account, your transactions, and how we handle your data. Access and eligibility depend on your local law and the region you are in — please check what applies to you before proceeding.

Account TermsPayment ConditionsEligibility by RegionData HandlingDispute Process
ber1111 How We Set the Rules for Your Account
LEGAL CONTACT PATHS

Reach Us on a Legal or Account Matter

If you have a question about these terms, a dispute over a transaction, or a request related to your account data, our support team handles legal queries through the channels below. We aim to respond to formal legal requests within a reasonable timeframe.

Live Chat Open the chat window from your account dashboard. For legal queries, select the account or billing category so it reaches the right team directly.
Email Support Send your query with your account reference and a clear subject line. We use this channel for written records of disputes and formal data requests.
Account Help Centre The Help Centre covers account suspension, payment disputes, and data access requests with step-by-step paths for each type of legal query.
HOW WE HANDLE DATA

Data, Cookies, Security and Your Rights

We collect only what we need to run your account and process payments. Here is how we manage it and what you can ask us to do.

Data Retention

We keep account and transaction records for as long as required by applicable law. When retention is no longer required, data is deleted or anonymised on a scheduled basis.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification on login and withdrawal requests. Never share your OTP with anyone, including support staff.

Your Data Rights

You can request a copy of your account data, ask us to correct inaccurate records, or request deletion where local law permits. Submit requests via email with your account reference.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

They apply to anyone who opens an account or uses the platform. Eligibility depends on your local law and region — it is your responsibility to confirm that access is permitted where you are.

Local law takes precedence. We read any conflicting provision as narrowly as needed to stay within your jurisdiction's rules. We do not override applicable local legislation.

Contact support via live chat or email with your transaction reference and the payment method used. We investigate and respond with a resolution path, usually within a few business days.

Yes. Send a written request to our support email with your account reference. We will provide the data we hold on your account in a readable format, subject to applicable law.

Submit a closure request through the Help Centre or via email. Any verified balance is returned to the bKash, Nagad, or Rocket account linked to your profile after identity verification is complete.

We update terms when services or legal requirements change. The current version is always on this page. Continued use after an update means you accept the revised terms as published.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.